The digitisation of healthcare has become essential in improving patient outcomes, operational efficiency, and regulatory compliance. As a result, many healthcare providers in the UK are adopting electronic health record (EHR) systems that streamline information sharing and clinical workflows.
In London, a variety of EHR companies are helping both NHS and private practices modernise care delivery. This guide explores what to consider when choosing an EHR platform and presents a curated list of the top 10 companies currently operating in London.
What Makes an Electronic Health Record System Valuable in UK Healthcare?
An effective EHR system does more than store patient data. It supports clinical decisions, ensures seamless data sharing between providers, and aligns with UK-specific compliance such as NHS Digital and GDPR standards.
A good system should offer intuitive interfaces, secure cloud access, and robust integrations with NHS services. In a fast-moving environment like London’s healthcare sector, real-time access to clinical information can lead to more accurate diagnoses, faster treatments, and better patient outcomes.
How Should You Choose an EHR Company in London?
Selecting an EHR provider depends on your organisation’s needs, size, and regulatory environment. Practices affiliated with the NHS must prioritise compatibility with spine services and e-referral systems. Private clinics may look for more customisable interfaces or specific modules for billing and scheduling.
Equally important is the level of support offered having UK-based technical help can speed up implementation and reduce downtime. Cloud systems are generally preferred for their ease of access and maintenance.
Which Are the Top 10 Electronic Health Record Companies in London?
1. EMIS Health – “Empowering Primary Care Across the UK”
EMIS Health is one of the UK’s most recognised providers of electronic health records. With more than 10,000 healthcare organisations using its system, EMIS Web facilitates integrated patient care across NHS trusts, community health, and GP practices. Its software supports appointment management, e-prescribing, and mobile access for field workers.
EMIS is NHS Spine-compliant and features robust tools for reporting and decision support. The platform also enables efficient record sharing and referral management. Its flexibility allows for hybrid cloud hosting. The company has an established presence in London and throughout the UK.
Area of Expertise
Primary and community healthcare platforms
Most Suitable For
NHS GP practices and community care teams
- Website: www.emishealth.com
- Phone: 0330 024 1269
- Address: Fulford GrangeMicklefield LaneRawdonLeedsLS19 6BA
Review
★★★★★ – “EMIS Web makes managing patient care seamless across multiple locations.”
2. TPP SystmOne – “One System. One Vision.”
TPP’s SystmOne provides a centralised clinical record system for NHS and private organisations. It allows professionals in different servicesprimary care, urgent care, mental health to work on the same patient record simultaneously. The system integrates with NHS Digital, enabling smoother e-referrals and cross-care communication.
TPP’s commitment to national-scale interoperability sets it apart. Its design reduces duplication and administrative burden across the care continuum. With strong security measures, it supports data confidentiality and GDPR compliance. SystmOne is particularly well suited to large, complex organisations.
Sector Focus
Integrated digital care across services
Ideal For
Multi-service NHS organisations and community-based services
- Website: www.tpp-uk.com
- Phone: +44 (0)113 20 500 80
- Address: 129 Low Lane, Horsforth, Leeds LS18 5PX
- Email: Enquiries@tpp-uk.com
Review
★★★★☆ – “Truly supports integrated care. Could use a more modern interface.”
3. Vision (Cegedim Healthcare Solutions) – “Digital Solutions Built for GPs”
Vision by Cegedim is tailored for UK general practices and primary care networks. It provides a robust platform for clinical coding, patient summaries, and electronic prescribing. Vision supports SNOMED CT and QOF reporting, making it ideal for NHS use. It offers a smooth user interface, responsive support, and scalable infrastructure.
The system is cloud-hosted but also supports hybrid models. Vision is used by thousands of GP practices across the UK and is noted for its ease of navigation and fast setup. It’s suitable for both single and multi-location practices.
Domain Knowledge
Primary care practice systems with analytics
Suitable Users
Independent GPs, PCNs, and NHS digital transformation projects
- Website: www.cegedim-healthcare.co.uk
- Phone: 0330 303 3340
- Address: 2nd Floor, Building 2 Station Approach Buckshaw Village Chorley, PR7 7NR
Review
★★★★☆ – “Efficient and straightforward. Transition from our previous system was smooth.”
4. Meddbase – “Cloud EHR Born in the UK”
Meddbase is a fully cloud-native EHR platform developed in the UK. Its browser-based design requires no software installation and offers access from any internet-connected device. It’s highly configurable, supporting complex workflows for private practices, occupational health providers, and multi-specialty clinics.
The system includes secure video consultations, digital document storage, and automatic appointment reminders. Its responsive support and elegant design make it a favourite among non-NHS providers. Data is hosted within the UK under strict compliance measures. Meddbase is trusted by over 500 organisations across London.
Specialised Area
Private and enterprise digital healthcare platforms
Best Applied To
Private clinics, occupational health, telemedicine operators
- Website: www.meddbase.com
- Phone: +44 207482 6290
- Address: 6 Lloyd’s Ave, City of London, London EC3N 3AX
- Email: Contact Form
Review
★★★★★ – “Secure, fast, and fully cloud-based exactly what we needed for remote care.”
5. ClinicOffice by Pioneer Software – “Clinic Management Made Simple”
ClinicOffice is a practice management and EHR solution tailored for allied health professionals. Developed in the UK, it provides functions like treatment note recording, patient communications, invoicing, and appointment tracking. It works across multiple healthcare fields including physiotherapy, osteopathy, podiatry, and aesthetics.
ClinicOffice can be used as a desktop solution or accessed via the cloud. It’s designed to be simple, low-cost, and scalable. With built-in CRM tools, it’s also effective for growing private clinics. Support is UK-based and highly responsive.
Area Covered
Allied health practice management systems
Most Beneficial To
Small clinics, solo practitioners, mobile therapists
- Website: www.pioneersoftware.co.uk
- Phone: +44 1205 205500
- Address: Pioneer House, Boston, PE21 8RU
- Email: info@pioneersoftware.co.uk
Review
★★★★☆ – “Good value for money and easy to navigate for all clinic staff.”
6. Servelec (Rio EHR) – “Social and Mental Health, Connected”
Servelec’s Rio EHR system is widely used in community care, mental health, and social services across the UK. It supports multi-disciplinary teams and facilitates digital referrals, risk assessments, and safeguarding workflows. Rio connects with NHS systems like Spine and SystmOne, ensuring comprehensive patient visibility.
The platform is robust and has been adopted by major NHS Trusts. Its interface allows for mobile working, essential in community outreach services. Rio is often used in collaboration with local councils and care providers.
Expertise Field
Mental health and community care EHRs
Ideal Environments
NHS mental health trusts, local authority partnerships
- Website: www.servelec.co.uk
- Phone: 0845 345 3300
- Address: Sovereign House, Sheffield S1 4QG
Review
★★★★★ – “Excellent for multidisciplinary access. Community teams benefit the most.”
7. iCare Health (Telstra Health) – “Care Home Digital Intelligence”
iCare Health, now part of Telstra Health UK, is a dedicated software suite for residential and nursing care homes. It offers eMAR, care planning, task tracking, and CQC-compliant reporting.
The system improves transparency and enables staff to monitor patient progress in real time. iCare also integrates with pharmacy systems, helping reduce medication errors. It is highly valued for improving audit readiness and resident safety. The interface is user-friendly and designed for quick onboarding.
Specialty Area
Residential and social care record systems
Best Placement
Care homes, supported living, and community care settings
- Website: www.telstrahealth.co.uk
- Phone: 0333 321 6077
- Address: 48–54 Moorgate, London EC2R 6EJ
- Email: dfsupport@health.telstra.com
Review
★★★★☆ – “Great for managing residents’ care plans and medication schedules.”
8. Mayden (iaptus) – “Tailored for Mental Health Services”
iaptus by Mayden is the UK’s leading mental health EHR system, used by over 100 NHS services. It’s tailored to psychological therapies and supports the full IAPT pathway. The system includes digital self-referrals, waiting list management, session notes, and outcome tracking. It meets NHS Digital and MHSDS reporting standards.
iaptus is secure, customisable, and backed by a UK-based support team. It’s also interoperable with GP systems and is frequently updated based on user feedback.
Functional Area
Psychological therapy and mental health documentation
Best Use Case
NHS IAPT programmes and private therapists
- Website: www.mayden.co.uk
- Phone: 01249 701100
- Address: The Old Dairy, Bath Rd, Wiltshire SN13 8GG
- Email: info@mayden.co.uk
Review
★★★★★ – “Tailored perfectly for IAPT. Secure, fast, and reliable.”
9. Carebit – “Elegant Software for Private Specialists”
Carebit is a modern, sleek EHR designed specifically for private consultants and boutique practices. Its clean user interface simplifies appointment booking, notes, payments, and communication.
It’s ideal for consultants seeking full control with minimal technical complexity. Carebit is cloud-based and includes powerful integrations with diagnostic labs and billing systems. Their onboarding team provides white-glove support during setup. The platform prioritises aesthetics and functionality equally.
Core Area
Specialist private medical practice systems
Most Applicable To
Consultants, private diagnostics, Harley Street clinics
- Website: www.carebit.co
- Phone: 020 3966 1125
- Address: 20 Eastbourne Terrace, London W2 6LG
- Email: support@carebit.co
Review
★★★★★ – “Simple, beautiful, and backed by an amazing team.”
10. Meditech UK – “Global Strength, Local Care”
Meditech is a long-established EHR company with a strong presence in the UK. It’s best suited for large hospitals and integrated care systems. The software connects departments including A&E, outpatient, maternity, and long-term care.
Meditech supports HL7, FHIR, and NHS Spine services, allowing full interoperability. Its population health tools assist in resource planning and clinical forecasting. Although feature-rich, the system can require a learning curve during onboarding. It’s used by healthcare systems worldwide and adapts well to the NHS environment.
Field Specialisation
Hospital information systems and enterprise health IT
Recommended For
Acute hospitals, multi-department NHS trusts
- Website: www.meditech.com
- Phone: +44 1628 501500
- Address: Concorde Park, Maidenhead SL6 4BY
- Email: info@meditech.co.uk
Review
★★★★☆ – “A comprehensive system once mastered. Excellent data visibility.”
Why Are Local EHR Providers Better for UK-Based Practices?
Local providers are naturally more in tune with British healthcare policies and clinical workflows. From NHS integration to compliance with UK GDPR, London-based companies offer a smoother implementation and stronger support infrastructure. Additionally, they often design systems with specific UK terminologies and reporting requirements in mind, reducing the need for extensive customisation.
What Should Be the Focus During Implementation?
Implementation is as much about people as it is about technology. Choosing an EHR solution that provides strong onboarding, training resources, and responsive customer service is key. Systems with a steep learning curve or delayed support can disrupt service delivery and affect patient care.
Look for companies that offer demo environments, user support guides, and training modules tailored to your staff’s capabilities.
How Do the Top EHR Companies in London Compare?
Here’s a comparative view of the top companies based on core features:
| Company Name | NHS Compatible | Cloud-Based | Focus Area | Avg. Google Review |
| EMIS Health | Yes | Hybrid | Primary & Community Care | 4.2/5 |
| TPP SystmOne | Yes | Yes | NHS, Community Health | 4.0/5 |
| Vision (Cegedim) | Yes | Yes | GP Practices | 3.9/5 |
| Meddbase | Yes | Yes | Private Practices | 4.3/5 |
| ClinicOffice | Partial | Yes | Clinics & Allied Services | 4.1/5 |
| Servelec (Rio EHR) | Yes | Yes | Mental Health & Social Care | 4.0/5 |
| iCare Health (Telstra) | Yes | Yes | Residential Care & Homecare | 4.1/5 |
| Mayden (iaptus) | Yes | Yes | Mental Health | 4.5/5 |
| Carebit | Partial | Yes | Private Consultants | 4.6/5 |
| Meditech UK | Yes | Yes | Acute & Long-Term Care | 3.8/5 |
What Should Healthcare Providers Prioritise When Comparing EHRs?
Beyond features, providers should focus on practical usability and long-term flexibility. Can the platform grow with your organisation? Does it integrate with third-party tools? Are data backups automated? These questions help evaluate a solution’s sustainability and impact on clinical workflows.
Also, considering user feedback and case studies can provide clarity on how a platform performs in real-world scenarios.
What’s the Long-Term Value of Investing in the Right EHR?
An optimised EHR system reduces errors, improves clinical outcomes, and cuts operational costs over time. For healthcare organisations in London, where the patient volume is high and expectations are higher, having a reliable digital foundation is a competitive advantage.
A well-integrated, secure, and user-friendly EHR platform supports both patient care and business growth.
Conclusion
Choosing the right electronic health record company in London can significantly impact the efficiency, compliance, and quality of care delivered by healthcare providers. Whether you’re a GP, specialist, or care home manager, each of the top 10 companies listed offers unique strengths tailored to specific needs across the NHS and private sectors.
By evaluating features, support, pricing, and real-world usability, providers can invest in a solution that not only meets current requirements but also scales for future demands in digital healthcare.
FAQs About Electronic Health Record Companies in London
Can EHR systems be used across NHS and private sectors?
Yes, many systems are built to serve both. NHS-specific modules are often included for public providers, while private clinics get flexible options.
What’s the average time to deploy an EHR system in London?
Depending on practice size, deployment can take from 4 weeks to 3 months, including data migration and staff training.
Are EHR systems regulated in the UK?
Yes, systems must comply with NHS Digital, UK GDPR, and Care Quality Commission (CQC) guidelines.
Is a cloud-based EHR more beneficial for small practices?
For most small to medium practices, cloud-based systems offer cost-effective, scalable solutions without the need for complex IT infrastructure.
How often do top EHR companies update their platforms?
Reputable companies provide regular updates, often quarterly or bi-annually, to stay compliant and introduce new features.
What kind of support should I expect from a UK-based EHR provider?
Most offer UK-timezone support, dedicated account managers, implementation specialists, and emergency helplines.
Can EHR data be shared with patients in the UK?
Yes, systems now include patient portals where users can access their medical records, prescriptions, and appointment history securely.