In a city as globally connected as London, the importance of efficient and compliant customs clearance cannot be overstated. Businesses depend heavily on professional customs clearance companies to move goods in and out of the UK, especially with post-Brexit regulations making the process even more complex.
Whether it’s importing electronics from Asia or exporting food products to Europe, a delay at customs can translate into significant financial loss and customer dissatisfaction. This is where experienced customs clearance companies come in. They act as a critical bridge between businesses and HMRC, ensuring paperwork is flawless, duties are calculated accurately, and shipments are cleared without delays.
London is home to several reputable customs clearance companies offering specialised services in air freight, sea freight, and international trade compliance. Below is a carefully researched list of the top 10 customs clearance companies in London, complete with their specialties, ideal use cases, contact information, and client feedback.
These companies have been chosen based on reputation, range of services, online reviews, and their relevance to London-based importers and exporters.
Why Do Businesses in London Need Customs Clearance Companies?
London stands as a powerhouse of international trade, serving as a key link between the UK and the global market. With thousands of shipments passing through the capital daily, businesses face increasing pressure to ensure that imports and exports are not only efficient but fully compliant with UK and international regulations. This is where customs clearance companies prove essential.
These companies serve as intermediaries between businesses and border control authorities like HM Revenue & Customs (HMRC). They manage all the paperwork, documentation, and communication involved in moving goods across borders.
This ensures that shipments are not delayed, misclassified, or incorrectly taxed. For London-based importers and exporters, this efficiency isn’t just a convenience it’s critical to remaining competitive in a globalised economy.
What Services Do Customs Clearance Companies Typically Offer?
While services vary depending on the provider, most customs clearance companies in London offer comprehensive support throughout the shipping process. This includes completing and submitting customs declarations, ensuring accurate tariff classifications, calculating duties and VAT, and liaising directly with customs officials.
Many firms also provide support in obtaining an Economic Operator Registration and Identification (EORI) number, a requirement for trading internationally from the UK.
Additionally, these companies often integrate logistics support, such as coordinating with freight forwarders or arranging warehousing and bonded storage. In today’s digital age, top firms also offer automated systems for tracking shipments and submitting electronic customs data, streamlining the process and reducing errors.
How Are the Best Customs Clearance Companies in London Chosen?
Identifying the top customs clearance firms in London requires more than a quick web search. The best companies are typically licensed by HMRC and have deep expertise in both UK and international trade regulations. They offer tailored services for different industries whether you’re importing medical devices, automotive parts, or fresh produce.
Customer reviews play a key role in evaluating performance. Companies that consistently receive praise for responsiveness, accuracy, and timely clearances are more likely to deliver reliable service. Furthermore, businesses that invest in technology and training tend to outperform their competitors, offering clients not just compliance, but valuable insights and cost-saving opportunities in cross-border trade.
Who Are the Top 10 Customs Clearance Companies in London?
1. Universal Customs Clearance Ltd – “UK Customs. Simplified.”
Universal Customs Clearance Ltd is a professional customs brokerage firm offering 24/7 clearance services across all UK ports and airports. Based near Heathrow, they assist with import/export declarations, bonded warehousing, transit movements, and Brexit-related customs changes. Their fully digital process integrates with HMRC’s CDS and CHIEF systems for fast, accurate submissions.
They cater to all business sizes and specialise in time-critical shipments including air freight and medical supplies. Their online clearance system enables clients to upload documents and track clearances in real time. With a sharp focus on speed and precision, they are ideal for businesses that require dependable, round-the-clock support.
Specialty
24/7 customs entry processing with CDS integration
Best For
Urgent shipments requiring fast-track customs clearance
Pricing:
Clearances start from £45+VAT
- Website: https://universalcustomsclearance.co.uk
- Phone: +44 (0)20 3417 3617
- Address: 450 Bath Road, Heathrow, UB7 0EB
- Email: info@universalcustomsclearance.co.uk
Review: ★★★★★
“Fast and efficient even cleared my goods on a Sunday evening!”
2. ASM Freight Services – “Comprehensive Customs Clearance for UK Importers”
ASM Freight Services is a full-service freight forwarder and customs clearance agency operating out of London. Their customs team handles all kinds of consignments including food, electronics, and hazardous goods. They offer entry filing through both CDS and CHIEF, as well as port health inspections and T1 transit documentation.
ASM’s focus is on providing smooth, reliable clearance for clients importing from Europe, Asia, and the Americas. Their clients benefit from personalised account management and strong relationships with port authorities, especially at Heathrow and Felixstowe. With a strong logistics backbone, ASM is a reliable choice for firms seeking end-to-end support.
Specialty
Port health coordination and high-risk goods clearance
Best For
Importers handling controlled goods and food items
Pricing:
Quote-based; varies by shipment type and complexity
- Website: https://asmfreight.co.uk/customs-clearance-services/
- Phone: +44 (0)20 7237 5511
- Address: 112 Manor Way, Erith, London DA8 2AJ
- Email: operations@asmfreight.co.uk
Review: ★★★★☆
“They took care of complex customs forms without any delays—very professional.”
3. DCB Logistics Group – “Customs & Freight Expertise in One Place”
DCB Logistics Group offers a combination of customs clearance, freight forwarding, and warehousing. Their customs division specialises in handling full-container loads (FCL), less-than-container loads (LCL), and time-sensitive air freight shipments. They assist businesses with documentation, tariff codes, EORI registration, and post-Brexit customs adjustments.
DCB is known for excellent coordination between logistics and clearance, making it easier for clients to manage everything in one place. Their service coverage includes UK inland ports, London Gateway, and all major airports. Their knowledgeable team regularly works with international trade clients from fashion, electronics, and manufacturing sectors.
Specialty
Integrated freight and customs for large-scale shippers
Best For
Companies needing both logistics and clearance under one roof
Pricing:
Pricing tailored to cargo type and shipping frequency
- Website: https://dcplogisticsgroup.co.uk
- Phone: +44 (0)20 8166 9090
- Address: Unit 3A, Delta Way, Thorpe Industrial Estate, TW20 8RX
- Email: info@dcplogisticsgroup.co.uk
Review: ★★★★☆
“Great team, very responsive, and handled all our imports without a hitch.”
4. First Freight Customs Ltd – “CDS-Compliant and Brexit-Ready”
First Freight Customs is a CDS-approved customs clearance company with a focus on fast and compliant import/export solutions. They support UK and international clients with full customs declarations, including inward processing, duty relief schemes, and excise goods. Known for clear communication and no-fuss digital documentation, they are particularly strong on post-Brexit transition services.
Their service spans across London’s major gateways, and they are frequently chosen by European exporters sending goods to the UK. Their proactive approach helps businesses avoid penalties by ensuring compliance before shipments even arrive at UK borders.
Specialty
Proactive compliance and pre-clearance customs planning
Best For
EU businesses exporting to the UK
Pricing:
From £50+VAT per entry
- Website: https://www.ffcl.co.uk
- Phone: +44 (0)1737 300 654
- Address: Redhill Aerodrome, Kings Mill Ln, Redhill RH1 5JY
- Email: info@ffcl.co.uk
Review: ★★★★☆
“Efficient CDS setup and brilliant with last-minute declarations.”
5. Denholm Good Logistics – “A Legacy of Customs and Transport Solutions”
Denholm Good Logistics brings over 150 years of experience in logistics and customs brokerage. Their London-based customs team offers services across sea freight, air freight, and road transport, ensuring all import/export documentation is accurately completed. As an Authorised Economic Operator (AEO), they offer additional security benefits for faster processing through customs.
Denholm supports high-value and regulated shipments, especially for industries like oil & gas, retail, and engineering. Their reputation is built on trust, compliance, and long-standing client relationships across the UK and Europe.
Specialty
AEO-accredited clearance with global trade coverage
Best For:
Enterprises needing secure, high-volume clearance support
Pricing:
Project-based quotes available on request
- Website: https://denholmgoodlogistics.com/customs-clearance/
- Phone: +44 (0)151 955 6000
- Address: Baltic House, 1A Grafton St, Liverpool L8 5RF (London coverage)
- Email: customs@denholm-gct.com
Review: ★★★★★
“They’ve been our trusted trade partner for years truly dependable.”
6. ChamberCustoms – “Run by Chambers. Powered by Experts.”
ChamberCustoms is a national customs brokerage service operated by the British Chambers of Commerce, with strong coverage in London. The service is unique in offering local knowledge through its regional chambers while maintaining national HMRC compliance. They support declarations for imports and exports, including T1s and supplementary declarations.
Their approach is highly consultative, making them a great fit for businesses new to customs processes. The team provides peace of mind through full transparency, education, and simple pricing models. They’re ideal for SMEs who need dependable, no-jargon guidance.
Specialty
Chamber-backed customs advice and entry submission
Best For
First-time importers/exporters needing education and support
Pricing:
From £60 per customs entry
- Website: https://www.chambercustoms.co.uk/customsbroker
- Phone: +44 (0)20 7654 5800
- Address: 65 Petty France, Westminster, London SW1H 9EU
- Email: info@chambercustoms.co.uk
Review: ★★★★☆
“Clear and honest help during our first shipment great value!”
7. Global Customs Services Ltd – “Simplified Imports. Smarter Trade.”
Global Customs Services specialises in providing tailored customs clearance services across all major UK ports and airports. With offices near London Heathrow, they support businesses with customs declarations, EORI applications, and compliance audits. Their team offers rapid responses and thorough checks before entry submission, helping clients avoid HMRC delays and penalties.
Global Customs is also equipped to handle special customs procedures like returned goods relief and temporary admission. Their structured yet flexible workflow appeals to companies in fast-moving sectors like retail and tech.
Specialty
Fast customs response and compliance-focused service
Best For
SMEs requiring accurate, same-day clearances
Pricing:
Starts from £55 per declaration
- Website: https://www.globalcust.co.uk
- Phone: +44 (0)20 8144 9734
- Address: 104 High Street, Yiewsley, West Drayton UB7 7QG
- Email: info@globalcust.co.uk
Review: ★★★★☆
“We got our clearance sorted in just a few hours fantastic service!”
8. EORI UK – “Helping Businesses Register, Trade & Clear Goods”
EORI UK is known for helping businesses get started with customs clearance by focusing on registration, documentation, and process setup. They provide EORI number registration, customs representation, and straightforward import/export declaration services.
Ideal for startups and businesses unfamiliar with UK border rules, they simplify complex terms and offer user-friendly online forms. EORI UK acts as an agent for both EU and non-EU traders needing support navigating UK requirements, especially post-Brexit.
Specialty:
Start-up guidance and EORI management
Best For:
New traders looking to begin UK imports or exports
Pricing:
EORI Registration from £39; customs entries from £60+
- Website: https://www.eori.uk
- Phone: +44 (0)333 772 0840
- Address: 20-22 Wenlock Rd, London N1 7GU
- Email: support@eori.uk
Review: ★★★★☆
“Perfect for getting started registered and cleared our first goods in days.”
9. Customs Clearance Experts – “Bespoke Solutions for Complex Clearances”
As the name suggests, Customs Clearance Experts provide specialist services for businesses with complex supply chains and regulatory challenges. Their team handles everything from standard entries to niche services like inward processing relief and ATA carnets.
Based in London, they work with both UK-based and overseas companies that require a hands-on approach. Their strength lies in detailed documentation support and constant communication throughout the clearance process.
Specialty:
Niche services and regulatory workarounds
Best For:
Customs-sensitive goods and multi-country shipments
Pricing:
Custom per-project pricing
- Website: https://customsclearanceexperts.co.uk
- Phone: +44 (0)20 3417 4616
- Address: Kemp House, 160 City Rd, London EC1V 2NX
- Email: info@customsclearanceexperts.co.uk
Review: ★★★★★
“They handled a difficult inward processing case saved us thousands!”
10. Grange Shipping Ltd – “40 Years of Experience You Can Trust”
Grange Shipping Ltd has been active in UK trade for over four decades, offering air, sea, and road freight forwarding along with expert customs clearance. Located in Essex with London coverage, the firm assists with full container loads, groupage, and port-side inspections.
Their customs team offers expert advice on all import/export procedures and post-Brexit changes. With long-standing industry connections, they are trusted by both UK-based and overseas clients, particularly in manufacturing and distribution.
Specialty
Legacy expertise in freight and customs coordination
Best For
Long-term importers seeking a consistent logistics partner
Pricing:
Custom quotes; bundled with shipping services
- Website: https://www.grangeshipping.co.uk
- Phone: +44 (0)1708 868 477
- Address: 2 Purfleet Road, Aveley, Essex RM15 4DT
- Email: info@grangeshipping.co.uk
Review: ★★★★☆
“Great people, solid reputation our go-to partner for 10+ years.”
How Do Customs Brokers Ensure Compliance with HMRC Regulations?
Compliance is at the core of customs clearance services. Brokers use their knowledge of UK customs law to ensure that shipments meet all legal requirements before entering or leaving the country. One of the most important tasks is correctly classifying goods using Harmonised System (HS) codes. This not only determines the applicable duty rates but also flags whether goods are subject to restrictions or licensing.
Customs brokers also prepare accurate documentation, including commercial invoices and certificates of origin, which are essential for smooth customs processing. They keep up to date with changing HMRC guidelines and use government systems like CHIEF or the newer Customs Declaration Service (CDS) to submit data electronically. Some firms even provide compliance audits and post-clearance consultancy to help businesses optimise their processes and avoid costly mistakes.
What Is the Difference Between a Customs Broker and a Freight Forwarder?
While their roles often intersect, customs brokers and freight forwarders serve distinct functions in international trade. A customs broker is primarily responsible for ensuring legal compliance. Their expertise lies in interpreting trade laws, preparing accurate paperwork, and liaising with border authorities. They do not typically handle the physical movement of goods.
A freight forwarder, by contrast, arranges the transport of goods from origin to destination. This includes booking cargo space on ships or aircraft, coordinating with warehouses, and ensuring delivery timelines. Some large logistics companies offer both services under one roof, but it’s important to understand that hiring a forwarder does not automatically guarantee customs support—this must be confirmed in advance.
What Should You Look for When Hiring a Customs Clearance Company in London?
Choosing the right customs clearance provider begins with ensuring they’re authorised by HMRC and familiar with the Customs Declaration Service (CDS), now the UK’s main platform for processing entries. You’ll also want a provider who understands your specific industrywhether you’re importing perishables, electronics, or luxury goods.
Strong customer service is another hallmark of a quality broker. The ability to explain complex customs procedures clearly, respond quickly to queries, and provide updates throughout the shipping process makes a big difference. Finally, consider their technologytop firms offer digital portals, real-time tracking, and secure data storage to give you full visibility and control over your shipments.
How Much Do Customs Clearance Services Cost in London?
The cost of customs clearance services can vary significantly based on the type of shipment, complexity of documentation, and the level of service required. Standard import or export declarations typically cost between £50 and £120 per entry. Air freight services may be slightly higher due to the speed and documentation required, while post-Brexit EU imports could reach £160 or more depending on the volume and paperwork.
Some companies offer tiered pricing or fixed-rate packages for high-volume clients, while others charge based on consignment value or service time. Consultancy and compliance audits are usually billed separately, with hourly rates ranging from £75 to £150. While cost is an important factor, choosing the cheapest provider can backfire if delays or mistakes result in customs penalties.
How Can These Companies Help with Brexit-Related Customs Challenges?
The UK’s departure from the European Union brought significant changes to trade regulations. Companies that once traded freely with EU countries now face new customs requirements, including declarations, tariffs, and proof of origin documentation. Customs clearance firms have become vital partners in helping businesses adapt to these changes.
From registering EORI numbers to interpreting new EU-UK trade agreements, experienced brokers guide businesses through the complexities of Brexit-era trade. They also advise on VAT implications, ensure goods qualify for preferential treatment under trade deals, and manage customs checks that are now mandatory for many EU shipments.
What Are the Benefits of Using a Local Customs Clearance Company in London?
Partnering with a London-based customs clearance firm offers several strategic benefits. Local firms are familiar with the operational quirks of London’s key transport hubs, such as Heathrow Airport and the Port of Tilbury. Their proximity allows for quicker response times and direct communication with customs officials if issues arise.
Moreover, local firms often have established relationships with freight forwarders, storage depots, and last-mile couriers in the area, creating a seamless logistics network. For businesses regularly moving goods in and out of the capital, this localised expertise can significantly reduce transit times and improve the reliability of supply chains.
Conclusion
For any business engaged in international trade, especially within a complex regulatory environment like the UK’s post-Brexit landscape, working with a reliable customs clearance company is no longer optional it’s essential. The top firms in London stand out for their expertise, customer service, and ability to navigate the ever-evolving world of trade compliance.
Whether you’re a multinational corporation or a growing e-commerce startup, the right customs partner can streamline your operations, ensure regulatory compliance, and keep your goods flowing smoothly across borders.
FAQs About Customs Clearance Companies in London
What documents are required for customs clearance in the UK?
You will typically need a commercial invoice, packing list, EORI number, HS codes, and sometimes certificates of origin or licenses depending on the product.
How long does the customs clearance process take in London?
Clearance can take a few hours for air freight and up to five days for sea freight, depending on the completeness of the documentation and the nature of the goods.
Can a business clear goods without using a customs broker?
Yes, but it requires a strong understanding of customs laws and access to systems like CDS. For most businesses, using a broker is more efficient and reduces risks.
What happens if customs documents are incorrect?
Incorrect or incomplete documents can lead to delays, fines, or even confiscation of goods. This is why experienced brokers are so crucial.
Do customs clearance companies provide Brexit-specific advice?
Yes, many firms offer Brexit consultancy services to help businesses adapt to new rules and ensure ongoing compliance.
Is customs clearance necessary for goods sold via online platforms?
Absolutely. Whether selling through Amazon, eBay, or your own website, all goods entering the UK from abroad must go through customs clearance.
Are there benefits to using the same company for customs and logistics?
Yes, integrated services can reduce costs, improve communication, and create more reliable timelines, particularly for regular importers and exporters.