In a city like London where reputations are built or broken overnight the ability to communicate effectively during a crisis is no longer a luxury, it’s a necessity. Crisis communications companies are the behind-the-scenes strategists working to contain reputational damage, shape public perception, and guide organisations through high-stakes scenarios. Whether it’s a corporate scandal, a data breach, or a social media firestorm, these firms help brands maintain control of their narrative.
This article dives into the top 10 crisis communications companies in London, while also exploring the key questions businesses should consider before engaging with such agencies.
Why Is Crisis Communication More Crucial Now Than Ever?
The stakes have never been higher for businesses navigating reputational challenges. In the past, a public relations issue could be addressed in tomorrow’s papers. Today, it’s broadcast across Twitter, picked up by news outlets within hours, and judged in the court of public opinion instantly.
Crises now unfold in real time. A single tweet or leaked document can send share prices plummeting or trigger boycotts. Brands are expected to respond with speed, empathy, and precision. Delayed statements or tone-deaf messaging can be more damaging than the original incident.
In this climate, crisis communication is about more than just firefighting. It’s about anticipating threats, developing response frameworks, and communicating with clarity under pressure. London businesses, particularly those in regulated industries like finance, healthcare, and tech, cannot afford to treat crisis response as an afterthought.
Who Are the Top 10 Crisis Communications Companies in London?
1. Alder – “Crisis Management for When It Matters Most”
Alder is a trusted name in UK crisis communications, providing 24/7 support to businesses, schools, law firms, and healthcare providers facing emergencies. With decades of experience, Alder blends strategic crisis response with emotional intelligence, helping clients manage both public and internal reputational issues.
Their consultants are often former journalists and senior police officers, bringing real-world crisis experience to the boardroom. The company has handled everything from workplace fatalities to media storms and activist campaigns.
Alder is also known for its sensitivity and discretion, particularly when dealing with safeguarding or legal concerns. In addition to reactive support, they provide pre-crisis training and simulations to prepare teams in advance.
Core Strength
Experts in complex reputational issues and sensitive investigations.
Ideal For
Organisations needing discreet, immediate crisis support with a human touch.
Pricing: Available on request
- Website: https://alder-uk.com
- Phone: 020 7692 5675
- Address: 5 Cheapside, London EC2V 6AA
- Email: enquiries@alder-uk.com
Review: ★★★★★
“We had an urgent situation involving staff allegations, and Alder’s calm approach was invaluable.”
2. Galapr – “Precision Crisis Communications for the Digital Age”
Galapr offers dynamic and modern crisis communications services tailored for London-based organisations. Known for its strategic thinking and rapid digital response, Galapr supports businesses across technology, hospitality, and lifestyle sectors. The agency combines traditional media management with cutting-edge social media analysis, ensuring brands are protected from online backlash.
They offer in-house media training, internal communications consulting, and influencer crisis support. Galapr’s approach is creative yet grounded, making them an excellent choice for brands with a strong online presence. Their team includes former journalists and PR specialists who understand the media from both sides.
Focused Expertise
Leaders in social media crisis navigation and influencer reputation repair.
Most Suitable For
Digital-first brands and startups facing public backlash or viral issues.
Pricing: Custom packages available upon consultation
- Website: https://galapr.co.uk/crisis-communications-london/
- Phone: 07834 284 401
- Address: The Fisheries, 1 Mentmore Terrace, London, E8 3PN
- Email: alex@galapr.co.uk
Review: ★★★★☆
“Our brand was targeted online and Galapr turned things around within 48 hours.”
3. Montfort Communications – “Strategic Counsel During Critical Moments”
Montfort is a well-established London agency specialising in high-level corporate communications and reputation management. Their crisis communications division is known for handling boardroom controversies, regulatory challenges, and shareholder activism. With clients in finance, real estate, and energy, Montfort takes a sophisticated approach to narrative control.
Their senior team advises FTSE 100 firms and NGOs alike, offering guidance through litigation-sensitive issues and hostile media inquiries. Montfort is not only reactive they offer planning, audits, and risk assessments to anticipate future threats. Their discreet, executive-level consultancy has made them a go-to choice for clients needing boardroom confidence.
Distinguishing Factor
Board-level advisory for regulated and high-profile sectors.
Well-Matched For
Large enterprises, listed companies, and legal-heavy crisis scenarios.
Pricing: Premium-tier pricing; project-based or retainer
- Website: https://montfort.london
- Phone: 020 3770 7911
- Address: 1 Paternoster Lane, London EC4M 7BQ
- Email: info@montfort.london
Review: ★★★★★
“Montfort provided strategic clarity during an incredibly complex shareholder dispute.”
4. New Century Media – “Reputation Resilience for Today’s Business World”
New Century Media delivers tailored crisis communications and public affairs support to clients across London. Their crisis practice is part of a broader reputation management service that includes political consultancy and media handling.
With experience in navigating both national media and international press, New Century is particularly skilled in political crises, regulatory risk, and high-pressure corporate situations.
The team includes journalists and advisors with decades of experience, ensuring rapid response and message control. They’re also known for their discretion, particularly with public figures and organisations in the spotlight.
Unique Angle
Strong political and regulatory media experience.
Best Choice For
Clients requiring media liaison and political navigation in a crisis.
Pricing: Tailored pricing; available on consultation
- Website: https://newcenturymedia.co.uk/
- Phone: +44 (0)20 7930 8033
- Address: 85 Great Portland St, London W1W 7LT
- Email: mail@newcenturymedia.co.uk
Review: ★★★★☆
“They handled the press and parliamentary queries with precision and poise.”
5. Borkowski – “Creativity Under Pressure”
Borkowski has a long-standing reputation for theatrical and creative PR, and their crisis communications division is no different. With clients from entertainment, arts, and politics, Borkowski tackles both public and private reputational disasters with flair.
Their crisis team blends strategy, storytelling, and media know-how to reframe narratives and regain control. They’re often involved in celebrity media scandals and controversial brand moments. What sets them apart is their bold approach they’re not afraid to confront the media head-on, and they work fast under pressure.
Signature Edge
Media-savvy storytelling and brand rescue operations.
Preferred For
Public figures, creative brands, and fast-moving media crises.
Pricing: Based on scope; consultations available
- Website: https://borkowski.co.uk
- Phone: +44 (0)203 176 2700
- Address: Borkowski, Somerset House, South Wing, London, WC2R 1LA
- Email: bigideas@borkowski.co.uk
Review: ★★★★☆
“They turned what could’ve been a PR disaster into a national conversation we controlled.”
6. Hanover Communications – “Intelligent Reputation Management”
Hanover is one of the UK’s most respected communications agencies, offering sophisticated crisis management services. Their approach blends data-driven analysis with strategic media engagement, making them a leader in regulated sectors such as healthcare, financial services, and technology.
Hanover works with clients to not only respond to reputational threats but to prevent them through preparedness training and risk mapping. They are frequently called upon during legal investigations, regulatory reviews, and complex stakeholder events. Hanover’s cross-discipline teams allow them to manage both corporate and political angles effectively.
Professional Focus
Data-led risk mitigation and stakeholder engagement.
Recommended For
Corporates and regulated industries requiring structured response plans.
Pricing: Tiered service levels available
- Website: https://hanovercomms.com/
- Phone: +44 20 7400 4480
- Address: Riverside House, 2A Southwark Bridge Rd, London SE1 9HA
- Email: london@hanovercomms.com
Review: ★★★★★
“Their legal-sensitive communication strategy helped us avoid major reputational fallout.”
7. Maltin PR – “Strategic Crisis Support With Legal Precision”
Maltin PR is known for its work in litigation and legal-sector crisis communications. They support law firms, corporates, and HNW individuals with reputation challenges involving legal action, media scrutiny, or investigations. With a specialist focus on litigation PR, they craft messages that balance public perception and legal risks.
The firm also works closely with international clients and has experience in cross-border legal communications. Maltin’s deep understanding of law gives them a competitive edge in handling crises that involve regulatory bodies or legal proceedings.
Special Attribute
Legal-oriented PR with confidentiality at its core.
Tailored For
Legal cases, law firms, and disputes with reputational impact.
Pricing: Upon request
- Website: https://www.maltinpr.com/our-services/crisis-communications/
- Phone: 020 3691 8333
- Address: 231–233 New King’s Road, London SW6 4XG
- Email: info@maltinpr.com
Review: ★★★★☆
“They helped manage a very sensitive international case with discretion and strength.”
8. Only Crisis – “Rapid Response, Real Results”
Only Crisis is a boutique firm offering 24/7, emergency-driven crisis communications support. Built entirely around handling reputational threats, they work with brands, executives, and public figures needing immediate guidance. The agency provides hands-on help during media scrutiny, viral campaigns, or business disruptions.
Their team is skilled at drafting statements, briefing the press, and managing public perception in real-time. Their lean structure allows them to move fast ideal for businesses without a dedicated PR team.
Distinct Value
Emergency-focused, real-time crisis management.
Perfect For
Fast-growing businesses and executives needing immediate PR action.
Pricing: Available upon request
- Website: https://www.onlycrisis.com/
- Phone: 0333 444 1015
- Address: 68 Lombard Street, London EC3V 9LJ
- Email: response@onlycrisis.com
Review: ★★★★★
“They had someone on the line within 15 minutes lifesavers during a difficult hour.”
9. Honest London – “Clear Messaging in Difficult Times”
Honest London is a newer name on the scene, but their impact in reputation management has been impressive. With a people-first approach, they focus on humanising responses and maintaining brand authenticity.
They specialise in internal communication as well as external messaging, making them particularly strong in employee-related crises. Their transparency-first model has resonated with clients in education, non-profits, and local businesses. Honest London is less about spin and more about building trust during difficult moments.
Standout Feature
Authentic messaging and internal communications expertise.
Best Fit For
Non-profits, education providers, and mission-driven brands.
Pricing: Fixed-fee models available
- Website: https://honestlondon.co.uk/crisis-management
- Phone: 020 8058 4348
- Address: 86-90 Paul Street, London EC2A 4NE
- Email: contact@honestlondon.co.uk
Review: ★★★★☆
“They helped us talk to our team honestly and build trust back quickly.”
10. Transmission Private – “Reputation Defence for Private Clients”
Transmission Private is a discreet communications firm focused on protecting high-net-worth individuals, family offices, and executives. Their crisis services are tailored to reputation issues involving inheritance disputes, negative press, or online attacks.
Known for working under strict confidentiality, Transmission Private manages digital presence, coordinates with legal teams, and ensures narratives are controlled. They also offer deep-dive digital audits and privacy-first strategies to help clients reduce risk exposure. With a small, senior-led team, the firm prides itself on discretion and effectiveness.
Key Capability
Ultra-confidential handling of personal and private reputational issues.
Best Used By
HNW individuals, family offices, and executives seeking personal reputation control.
Pricing: Discretionary, premium packages only
- Website: https://transmission-private.com/expertise/crisis-communications
- Phone: 020 7632 6966
- Address: 1 Mayfair Place, London W1J 8AJ
- Email: enquiries@transmission-private.com
Review: ★★★★★
“They protected our family’s name with professionalism and total confidentiality.”
How Do These Agencies Help Brands Bounce Back From a Crisis?
Crisis recovery isn’t just about surviving the moment it’s about restoring long-term trust. Top agencies work methodically to assess the extent of the damage, identify the stakeholders most affected, and develop a plan for rebuilding the brand.
They begin by ensuring a company takes ownership of the issue in a clear, composed manner. Communication is then rolled out across media channels, internal platforms, and industry networks. Agencies help leaders strike the right tone whether that means showing accountability, offering reassurance, or providing clarification.
Once the immediate pressure subsides, these firms stay involved, guiding brands through recovery. They may suggest strategic changes, coordinate community outreach, or support rebranding efforts. Effective post-crisis management doesn’t just patch over reputational cracks it reinforces the brand’s credibility and values.
What Should You Look for in a Crisis Communications Partner?
Selecting the right agency is a strategic decision. Businesses should evaluate more than just an agency’s client list or awards. Look for partners that offer experience relevant to your sector, demonstrate a clear methodology, and have a track record of discretion.
A strong agency should ask insightful questions about your risk profile, suggest preventative measures, and be available for consultation before a crisis even hits. Their team should include individuals with varied expertise public relations, media, law, and corporate governance.
Equally important is chemistry. In a crisis, leadership teams need to trust their agency implicitly. Look for firms that listen, challenge assumptions respectfully, and communicate clearly. Avoid those who make vague promises or lack dedicated crisis teams.
How Much Should You Budget for Crisis PR Services in London?
The cost of crisis communications can vary significantly, depending on the severity of the issue, the level of media exposure, and the agency’s involvement. Some firms operate on a retainer basis, providing ongoing support and crisis readiness planning, while others offer project-based pricing.
For a one-off engagement during a public crisis, fees can range from several thousand to tens of thousands of pounds. Retainers often start at £3,000 per month and can rise sharply depending on service level. Crisis simulations and training sessions are typically priced separately and tailored to the organisation’s size and risk factors.
While the costs may seem high, the potential damage from mishandled communication lost revenue, lawsuits, reputation damage makes this investment more than worthwhile.
When Is the Right Time to Hire a Crisis Communications Firm?
Many companies wait until disaster strikes to seek out crisis support. But the best time to engage a crisis communications agency is before the crisis occurs.
Forward-thinking businesses partner with agencies to develop risk assessments, crisis response protocols, and media training in advance. This proactive approach ensures that when a crisis does happen, there’s a plan in place and a team ready to act immediately.
That said, if you’re already in the middle of a reputational storm, it’s never too late to bring in help. A skilled agency can quickly assess the situation, stabilise messaging, and guide you through the chaos with confidence.
Which Sectors Rely Most on Crisis Communication in London?
In London, certain industries face heightened reputational risks due to regulation, media interest, or public scrutiny. Financial institutions, for example, are under constant watch for compliance breaches and governance failures. Healthcare providers face scrutiny over patient safety and data privacy.
The technology sector grapples with issues around data protection, ethical AI, and user trust. Meanwhile, hospitality and retail businesses are vulnerable to customer service issues, supply chain disruptions, and social media controversies.
Even charities and government bodies aren’t immune. In every case, having a specialist crisis communication partner who understands your sector’s unique challenges is essential to navigating complex events with precision and sensitivity.
How Do Top Agencies Manage Both Internal and External Communications?
In the midst of a crisis, communication must flow in two directions. External audiences such as the media, customers, and the public are often the loudest. But internal stakeholders employees, partners, investors also need clarity and confidence.
Top agencies understand this balance. They help businesses craft internal messages that are honest yet measured, preventing panic and aligning teams behind the official narrative. They also ensure that messages delivered externally are consistent, responsible, and legally sound.
Without alignment between internal and external communications, mixed messages can emerge, leading to distrust or misinformation. Effective agencies manage both fronts to ensure every audience receives the right message at the right time.
Conclusion
Navigating a crisis without expert guidance can be risky, especially in a high-stakes environment like London. The top crisis communications companies listed in this guide have not only the expertise, but the experience to guide brands through some of the most challenging moments they’ll ever face.
If your business values its reputation and every business should then partnering with a crisis communications agency isn’t just smart; it’s essential. Whether you’re preparing for the unexpected or in need of urgent support, the right agency can be your most valuable ally.
FAQs About Crisis Communications Companies in London
How quickly can a crisis communications company respond?
Most leading firms offer immediate response services, often within hours, particularly if you have an existing retainer agreement in place.
What industries benefit the most from crisis communication services?
Sectors like finance, healthcare, tech, and hospitality rely heavily on crisis communications due to their exposure to risk and public interest.
Do PR firms in London provide crisis simulations or training?
Yes, many agencies offer pre-crisis services, including simulations, media training, and crisis response planning.
Can a company recover fully from a reputation crisis?
Recovery is possible, and often brands emerge stronger. However, it requires strategic long-term communication and consistent actions.
How is crisis PR different from general public relations?
Crisis PR is reactive and high-stakes, while general PR is often proactive, promotional, and focused on building brand awareness.
What should I ask during an agency consultation?
Ask about their previous crisis case studies, industry experience, availability during emergencies, and communication process.
Can small businesses afford professional crisis communication support?
Yes, some agencies offer scaled-down services or hourly consultations tailored to startups and small enterprises.